Unfortunately, System Update Has Stopped On Infinix X551 While Updating Via OTA – Here’s The Fix

Couple of weeks back, we gave a detailed hands-on review of the android 5.1 lollipop OS on infinix Hot Note x551 android phone. Couple of days after, we shared a step by step guide on how to upgrade the x551 android phone to the lollipop OS.

infinix hot note x551 running lollipop OS

If you did that and may have gone to software updates on the device to see if there is a new version, there is actually a new update. You may have downloaded and tried installing the update only to keep getting the ‘Unfortunately, system update has stopped error‘. If that’s the case, we are here to help.

Fixing Unfortunately, System Update has stopped on infinix Hot Note

I think this is a problem with the xui android lollipop ROM considering the fact that it is still on Beta level. Hence, the only solution will be forcing the update via recovery.

If you have downloaded the update but if getting that error, follow the steps below.


  • Boot your Infinix hot note phone into recovery by turning off the phone and then, press and hold volume + and power button together till the device turns on
  • Press and hold the volume up + power button again and you should be fully booted into the recovery menu.
  • Using the volume buttons as navigation and the power button as OK, scroll down to Apply update from cache
  • Select System_Update and choose update.zip
  • Wait for a while till you get the notification ‘Install from cache complete‘.

Infinix hot note software update via recovery menuNow, choose to reboot system update now and there you have it. The software update has been completed. If you have any issues relating to this, please post a comment and we will reply as soon as we can.

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61 Comments

    • Sam, please visit the infinix forum to download the lollipop rom for hot note pro. In regards to the pop up ads ish, it could be a app that’s responsible for that.

  • Hi pls I have a hot pro nd I want to update it to lollipop I have downloaded a file (GM version for note pro) from infinx x club I need a step by step guide on how to upgrade pls ur help would be greatly appreciated

  • Hello Samuel. My Infinix X-506 doesn’t update through OTA. My phone OS shows 20141205. Please kindly assist me with latest Stock ROM to update my OS. The phone always auto start both WiFi and Data at will. These has cost me lost of account balance and data. Please help.

  • Hello Samuel, my Infinix X-506 is not updating through OTA. The OS shows 20141205. Please kindly assist me with latest Stock ROM to update my OS. The phone always auto start both WiFi and Data at will. These has cost me lost of account balance and data. Please help.

  • Hi. The error during OTA system update happened to my Hot Note. Had to take it to their rep here where it was repaired for me. I have since stayed away from any update installation. My question now is can I now try any update, if so, how should I go about it? My phone is brand new and I do not want to take chances except with solid assurance from experts like you Sam. Pls help.

  • @ Waqas you are on track, kindly press the volume up (+) & power buttons at the same time again, then follow the instructions above. Meanwhile, latest system updates for hot note 5.1 is now available OTA (20150925).

  • i saw a system update on my infinix x551 and i downloaded and tried to install them During installation the system update shows error and it also shows no command….then i followed d steps above Using the volume buttons as navigation and the power button as OK,
    Apply update from cache
    using d +volume. den next was
    …./
    lost+found/
    recovery/

    instead of System_Update and choose update.zip as explained. pls help what should I do?

  • My infinix phone memory is not visible.. Like when I just bought the phone, I was able to transfer things but later if I want to receive audios on WhatsApp, download online it brings stuffs like turn USB storage first

  • Hello Sam please i rooted my hot note lollipop and installed custom recovery via sp flash tool den i got a new system update and I unrooted my phone den downloaded the update and wanted to install it manually through recovery mood cos I equally gets d mssg “unfortunately system update has stopped” so I normally update through recovery mood but now the custom recovery dat i flashed in my phone won’t let me install d update there is no option 4 that. Please how do i go about this. Thanks

  • I tried mine & it says “your system is currently up 2 date” which is 1.N.0.3 & there’s a new update of 1.N.0.4. What can I do?

  • When I tried to put in recovery mode, it put “no command” and later when I click on d buttons again it took me to d recovery mode I saw install update from cache or something like dar clickiled on it and it started installing after some secs it brought installation aborted.
    Mr femi please help me

  • hello sam, please i have successfully updated my phone but the phone cant detect cellular network or data even though it show the network bars….i need help please

  • I have followed all the processes but still, still not feeling lucky. I boot into recovery and apply the update. It went on like that for seconds and it shows “Installation Aborted”.

    @Sam… So whats our next move..we are in this together, aren’t we?…..lol….
    Thanks for your anticipated response… ###You the best have got so far on this issue!!!

  • My phone is not rooted,and i have successfully updated my infinix x551 to lollipop. I recently downloaded the update from system update but i keep getting unfortunately system has stopped after I tried installing, I followed the steps provided above but it showed installation aborted, what do I do next

    • West, are you sure you followed the steps properly?? Are you sure you tried installing update from cache and not from SD card? Please kindly go over the process again.

  • Thank you Sam, I’d try it again. The current version of the lollipop installed on my phone does not give me the network mode of 3G alone, if I select 3G it goes into automatic mode of 3G and 2G,what do I do about it

  • Please help me, my phone keeps popping up this message 1. Unfortunately, Android System has Stopped. 2. The problem of Pairsing error.

  • Any update for Infinix x1000 joypad 10 tablet? i am running android 4.2.2. i cant find support in infinixmobility.com website. my tablet isn’t even listed in thier website :/

    • Firoz, most people don’t even know about the tablet. Hence, there is little or no support you can get for it. You can take it to carlcare. Hopefully, they’d fix it for you.

  • Hello samuel. I have some problem with my x551.
    After updating from 1.N.0.5, and update again to 1.N.1.1, my system detected that I’m already in latest version.

    But, according to release note from bbs. infinixmobility the latest XUI version for x551 is 1.N.3.1 which means I should have 2 more updates (1.N.2.1 and 1.N.3.1).

    How to fix this? Thanks. I would love if you can contact me via email. But, through this comment is fine too. Thank you very much.

  • Abangdroid, just download the latest updates from the forum and use flashtool to upgrade. It is less than 900mb. Or do a factory reset then try and run the system updates again.

  • please my infinix hot note upgrade to lollipop 5.1 and the phone is now slow, the internal memory which is supposed to be 16 Gig is now 1.6 Gig. how can this problem be solved.
    thank you

  • Hello,i had similar issue updating my Infinix X551,it shows a notification asking me to update, i did that but what i notice was after the update had finished it writes “error” and later “no command” ,but i can’t boot my phone i want to try the step mentioned above that says “Apply update via cache” .

    Please help me i have important docs i need to recover.

    Thanks.

  • Hello,i had similar issue updating my Infinix X551,it shows a notification asking me to update, i did that but what i notice was after the update had finished it writes “error” and later “no command” ,but i can’t boot my phone i want to try the step mentioned above that says “Apply update via cache” .
    Please help me i have important docs i need to recover.
    Thanks.

    • Hi Michael, i am guessing you’ve initially rooted the phone. Anyway, check out my step-by-step guide on how i unbricked same device and you should be good to go.

  • Hello Sam, I have unrooted my phone but still your method is not working for me. I have try several times what they say is “installation aborted ” I don’t know what to do please help me Sam.

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