With WhatsApp having over 1 billion monthly active users, telecommunication companies leveraging on the service is a good step at the right direction.
MTN was actually the first to introduce it’s customer service on WhatsApp and interestingly, Airtel seem to have followed suit.
According to Airtel in a recent communication:
“We are LIVE on WhatsApp. This platform is designed to provide fast and reliable customer service ON THE GO. Kindly add 07010000116,07010000117,07010000118,07010000119 & 07012631111 as a WhatsApp contact.
We’ve got you covered”
So, there you have it guys. If you think calling the Airtel customer care and waiting for them to attend to you isn’t what you are in for, the WhatsApp method could be a better option.